Any dispute or claim arising out of or in connection with this website shall be governed by and construed in accordance with the laws of the Sultanate of Oman.
The Sultanate of Oman is our country.
Minors under the age of 18 are prohibited from registering as users of this website and are not allowed to interact with or use it.
If you make a payment for our products or services on our website, the details you are asked to provide will be directly transmitted to our payment provider via a secure connection.
The cardholder should retain a copy of the transaction records and merchant policies and rules.
We accept online payments using Visa and MasterCard credit and debit cards in Omani Rials.
Shipping and Delivery Policy
We do not engage in transactions or offer services or products to any countries subject to sanctions by the U.S. Office of Foreign Assets Control (OFAC) under the laws of the Sultanate of Oman. Multiple shipments/orders may result in multiple charges appearing on the cardholder's monthly statement.
Return and Cancellation Policy
Returns are accepted for goods that were not shipped or received, and refunds will be made to the same credit card or payment method used for the purchase. Products from our company are considered personal items and cannot be exchanged once opened by the customer.
Ibrahim Al-Qurashi's policy allows product returns within 15 days from the date of purchase, provided the product is in its original condition. Please refer to our return policy page. The refund will be processed to the original payment source.
Payment and Delivery in the Sultanate of Oman
Payments within the Sultanate of Oman are made upon receipt of the order (cash on delivery). The order is delivered to the customer by a specialized courier company. The courier service covers all major cities in the country and the Gulf Cooperation Council (GCC) countries, including remote areas. Delivery typically takes 7 to 10 days for major cities, depending on product availability. Delivery to northern regions and remote cities occurs on specific days.
Important Delivery Information within the Sultanate of Oman
The order is handed over to a specialized courier company, with no direct relationship between the courier and the customers. The customer pays the order amount to the courier company, which then returns the payment to the website management. Delivery takes 7 to 10 days at most after order confirmation (excluding Fridays). Please be patient and contact us after two days if you haven't received a call from the courier.
Delivery hours are usually between 10 AM and 10 PM. Orders are delivered according to the courier's route plan for their designated areas.
If the customer needs to receive the order at a specific time, arrangements can be made with the operations manager at the courier company (contact us for their number). This depends on the courier's route plan, workload, and other factors.
Please ensure your mobile device is working and keep it close by. Cooperate with the courier and provide an accurate address.
If the courier leaves your area, it may be difficult to modify the delivery plan and return to your area. The order will be delivered the next day in this case. We kindly ask for your understanding.
If you change the delivery address, the order will be returned to the courier's office (Jeddah or Riyadh) and then re-shipped with a courier from the new area. Changing the address causes delays in receiving the order, so it is advisable to avoid this.
Customers are not allowed to open the package before paying for it, and the courier cannot wait for more than 15 minutes.
